Navigate to the Returns tab to view an overview of all returns. By default, returns are sorted by submission date in chronological order.
Search bar
You can search for a specific return using the search bar. Returns can be found by searching for the RMA number, order number, or the customer's email address.
- Searching within the Returns section will only display returns that match your search criteria.
- Using the larger search bar above the Returns section will search across returns, claims, and drafts that match your search criteria.
You can filter and sort the list by:
- Status
- Shipping Status
- Created
- Shipment Started
- Refund Method
- Market
Columns
RMA
This column displays the return's unique RMA number, along with the associated order number in parentheses.
- Clicking the RMA number opens the return details in a new window.
- Clicking the order number redirects you to the corresponding order in Shopify.
Status
The Status column shows the current state of the return:
- Open (blue) – The return is still in progress.
- Completed (green) – The return has been processed.
- Expired (yellow) – There is an outstanding amount that the customer has not paid. If the customer logs in again, the payment link will become active and the payment can be completed.
- Flagged (yellow) – Reversio is experiencing issues processing the return and requires your assistance.
Shipping Status
The Shipping Status tracks the return shipment throughout its journey:
- Started (yellow) – The return has been initiated.
- In Transit (red) – The customer has handed over the parcel and tracking information has been updated.
- Completed (green) – The parcel has been received at your warehouse.
Please note that this feature depends on your agreement and is not supported by all logistics providers.
Shipping Info
The Shipping Info section contains carrier details and identifies the return method chosen by the customer from the available return options
First Name
Displays the customer's name.
Created
Shows when the customer submitted the return request.
Method
This column shows the return method selected by the customer:
- PAYMENT_REFUND: Refund to the original payment method.
- EXCHANGE: Exchange for another product or variant.
- GIFT_CARD: Refund issued as a gift card.
In some cases, multiple methods may be displayed. For example, a customer may exchange an item and choose to have any remaining balance refunded.
Return Shipment
Return Shipment shows when the carrier has been notified about the return parcel.
Market
Displays the portal used by the customer when submitting the return. If you have separate portals for different markets, the specific portal used will be shown here.