When your SPY ERP is connected, you're ready to process returns. This article explains how the integration between Reversio and SPY works and walks you through the return process - from receiving the return package to completing the return.
Step 1: Navigate to "Scan Shopify Returns"
- Log in to your SPY account.
- Go to Sales -> Claims/Returns -> Scan Shopify Returns.
Step 2: Scan the barcode to access the return order
- Scan the barcode on the return parcel
- OR enter the tracking number manually
Step 3: Scan the returned items
- Scan the items included in the return package one by one
Step 4: Save the scanned item
- Click "Save item" to register the scanned item
Step 5: Complete the return
- Click "Confirm" to complete and process the return
- Once completed, the return is automatically processed according to the chosen return solution in Reversio.
- Processing of the return is automatically synced with Shopify and Reversio.
The return is now successfully processed.